BAL Technical Support

Downloads 

Android Security APK
What is it: This file enforces NSA Bluetooth security policies on your Android Device.
Products Supported: baiMobile® 300MP Bluetooth smart card reader
and BLUEARMOR 100 Secure Bluetooth Headset.
Devices Supported: Dell Streak 5 or 7; most Motorola smartphones and tablets. 
Other: The DISA STIG also requires Fixmo Sentinel and an apk from the
device manufacturer (Dell or Motorola).
Instructions: Download and install on your Android Device. 

Firmware Update RMA form
What is it: If your reader has a reader firmware version 2.02.0x or lower,
you will 
need to return your reader for a firmware upgrade.
The latest firmware supports 
over-the-air upgrades via an app (iOS and Android).
Products Supported: baiMobile® 3000MP Bluetooth smart card reader.
Devices Supported: N/A
Other: We will perform the upgrade and return your reader the same day that we receive it.
Instructions: Fill out the form and click Submit. We will email you the RMA number & instructions. 

Document Center:

User Guides:                                                                                                 

file icon pdf baiMobile® 3000MP User Guide for iOS v1.3.pdf

file icon pdf baiMobile® 3000MP User Guide for Android v1.5.pdf

file icon pdf BLUEARMOR 100 User Guide - BlackBerry v 1.6.pdf

file icon pdf BLUEARMOR 100 User Guide - Android v1.0.pdf

 


For technical support issues please contact us below.

Offices

Washington DC Area Office
9475 Deereco Rd., Suite 304
Timonium, MD 21093
410.252.7210 voice
410.252.7214 fax
Maine Office
21 Main Street, Suite 102
Bangor, ME 04401
Sales:
sales@biometricassociates.com
(410) 252-7210 x709

Support:
support@biometricassociates.com

Tech Support Request Form